<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Brian Cantin &#187; Technical Support</title>
	<atom:link href="http://www.briancantin.com/tag/tech-support/feed" rel="self" type="application/rss+xml" />
	<link>http://www.briancantin.com</link>
	<description>Computers, Music, Cycling, Politics and the general hum-drum of Life.</description>
	<lastBuildDate>Thu, 08 Jul 2010 19:36:45 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.0.1</generator>
		<item>
		<title>Installing Windows 7</title>
		<link>http://www.briancantin.com/2009/08/installing-windows-7.html#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://www.briancantin.com/2009/08/installing-windows-7.html#comments</comments>
		<pubDate>Fri, 14 Aug 2009 23:07:00 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[computers]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[TV]]></category>
		<category><![CDATA[windows]]></category>
		<category><![CDATA[World of Warcraft]]></category>

		<guid isPermaLink="false">http://www.briancantin.com/?p=242</guid>
		<description><![CDATA[Microsoft has released Windows 7 RC 1 into the wild that is the Internet. Until August 20th of 2009 (basically this is the last week) you can sign up for a license key and a link to download the disk image in iso format. This version will work until June 2010 at which point it [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://briancantin.com/images/generic.gif" alt="" align="left" />Microsoft has released Windows 7 RC 1 into the wild that is the Internet. Until August 20th of 2009 (basically this is the last week) you can sign up for a license key and a link to download the disk image in iso format.</p>
<p>This version will work until June 2010 at which point it will no longer boot, also it will have some other restrictions starting in March 2010. That still provides many months to try it out. I have done just that and would like to relate my experiences, and solutions for particular problems that have arisen.</p>
<p>For more details on the promotion, or to register for your own copy visit <a href="http://windows.microsoft.com">windows.microsoft.com</a>.</p>
<h3>Items of Note</h3>
<ul>
<li>I am NOT responsible if anything described here damages your PC or causes data loss. The software is &#8216;use at your own risk&#8217; and so is this article.</li>
<li>Back up your data. Microsoft will remind you of this, and so do I. Not backing up data before an operating system install is asking for trouble.</li>
</ul>
<h3>My Setup</h3>
<p>Here is my configuration:<br />
Motherboard: nVidia GeForce based<br />
CPU: Intel Pentium 2.8Ghz Dual Core (64bit)<br />
RAM: 4GB<br />
Storage: 2x1TB SATA II drives on a RAID 1 (mirror)<br />
Optical Media: SATA DVD-RW<br />
Current System: XP Home / Ubuntu</p>
<h3>Where to Start</h3>
<p>Firstly, I assume you have succesfully run the Windows 7 Advisor with no issues and have made a working copy of the Windows 7 install disk.</p>
<p>If you are running Windows XP you cannot do an upgrade. Period. Clean install is the only option. This means you either need to start without an OS, or have an empty NTFS formatted partition prior to attempting the install.<br />
If you do not have a blank NTFS partition the installer will stall after the language setting screen.</p>
<p>Once this is ready, reboot your PC with the Windows 7 DVD in the drive &#8211; make sure your BIOS is set to boot from it.</p>
<p>If all goes well you should be now installing Windows 7. I wasn&#8217;t this lucky.</p>
<h3>The Windows 7 Installer Stalls after Loading Windows&#8230;</h3>
<p>If you get a pretty blue screen with some leaves and a mouse cursor but nothing else after several minutes you may have the problem I had.<br />
There are several reports online of problems installing from a SATA DVD drive. I presume in my case it is because of the way nVidia handles the DVD in relation to the RAID but I&#8217;m not certain.</p>
<p>Solution: Create a USB flash drive version of the installer disk (you&#8217;ll need 4gb) and boot from that, or (what I did) install an IDE DVD drive temporarily while installing.</p>
<h3>Safely Unloading Linux First</h3>
<p>Perhaps this should be higher up, but if you have a dual-boot XP/Linux environment and intend on removing the Linux installation to try out Windows 7 be very careful when you delete the Linux partitions from within Windows. Keep in mind that the boot loader (likely GRUB) resides there as well. Deleting the Linux partition will cause your PC to not boot!<br />
With this in mind, I first booted from the XP install disk (after installing a floppy drive for the nVidia RAID drivers) and from the recovery console I ran fixmbr and rebooted. This puts the boot loader back to the original Windows one allowing you to safely remove the Linux partition. (you did back everything up, right?)</p>
<h3>Initial Impressions</h3>
<p>Once resolving the SATA optical drive issues and creating the NTFS partition (Windows 7 RC 1 does not appear to have a formatting tool like the XP installer) things went smoothly. In fact, the first have of this article was typed up on another PC nearby while I watched the Windows setup run fully automated. The setup will reboot your computer several times during installation.</p>
<p>My computer scores an average 5.9 for the user experience rating, and things are working mostly as they should. My Belkin wireless adapter does not have working drivers (Belkin hasn&#8217;t made them for Vista yet either &#8211; no fault to Microsoft for this one). I was able to use another USB wireless adapter sucessfully.<br />
My WinTV-GO (analog PCI tv tuner card) does not appear to have working drivers at the moment either, which is frustrating since I wanted to try the Windows Media Player tv functions and the Windows 7 Upgrade Advisor said they would be available via Windows Update.</p>
<p>Overall, it works fairly well. I found switching between World of Warcraft and the desktop to be agonizingly slower than the same task on XP. I am intending to do a reinstallation of the game (rather than a program folder copy) on Windows 7 to see if it perhaps will install a more compatible version of the programs and perform better.<br />
Actual game play has no noticeable differences.</p>
<p>I&#8217;ll try to keep an updated set of entries here over the next few months detailing more tests of this new system. Overall, I would say that I&#8217;m not about to run out and buy it yet, but it&#8217;s more promising than Vista.</p>
<!-- Social Bookmarks BEGIN -->
<div class="social_bookmark">
<a><strong><em>Bookmark It</em></strong></a>
<br />
<div class="d">
<br />
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://buzz.yahoo.com/submit?submitUrl=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html&amp;submitHeadline=Installing+Windows+7&amp;submitSummary=" rel="nofollow" title="Add to&nbsp;Buzz"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/buzz.png" title="Add to&nbsp;Buzz" alt="Add to&nbsp;Buzz" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://del.icio.us/post?url=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html&amp;title=Installing+Windows+7" rel="nofollow" title="Add to&nbsp;Del.icio.us"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/delicious.png" title="Add to&nbsp;Del.icio.us" alt="Add to&nbsp;Del.icio.us" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html&amp;title=Installing+Windows+7" rel="nofollow" title="Add to&nbsp;digg"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/digg.png" title="Add to&nbsp;digg" alt="Add to&nbsp;digg" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.facebook.com/sharer.php?u=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html" rel="nofollow" title="Add to&nbsp;Facebook"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/facebook.png" title="Add to&nbsp;Facebook" alt="Add to&nbsp;Facebook" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.google.com/bookmarks/mark?op=edit&amp;output=popup&amp;bkmk=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html&amp;title=Installing+Windows+7" rel="nofollow" title="Add to&nbsp;Google Bookmarks"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/google.png" title="Add to&nbsp;Google Bookmarks" alt="Add to&nbsp;Google Bookmarks" /></a>
<br />
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.mister-wong.com/index.php?action=addurl&amp;bm_url=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html&amp;bm_description=Installing+Windows+7" rel="nofollow" title="Add to&nbsp;Mister Wong"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/misterwong.png" title="Add to&nbsp;Mister Wong" alt="Add to&nbsp;Mister Wong" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.netscape.com/submit/?U=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html&amp;T=Installing+Windows+7" rel="nofollow" title="Add to&nbsp;Netscape"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/netscape.png" title="Add to&nbsp;Netscape" alt="Add to&nbsp;Netscape" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://reddit.com/submit?url=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html&amp;title=Installing+Windows+7" rel="nofollow" title="Add to&nbsp;reddit"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/reddit.png" title="Add to&nbsp;reddit" alt="Add to&nbsp;reddit" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html&amp;title=Installing+Windows+7" rel="nofollow" title="Add to&nbsp;Stumble Upon"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/stumbleupon.png" title="Add to&nbsp;Stumble Upon" alt="Add to&nbsp;Stumble Upon" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.technorati.com/faves?add=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html" rel="nofollow" title="Add to&nbsp;Technorati"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/technorati.png" title="Add to&nbsp;Technorati" alt="Add to&nbsp;Technorati" /></a>
<br />
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://tipd.com/submit.php?url=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html" rel="nofollow" title="Add to&nbsp;Tip'd"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/tipd.png" title="Add to&nbsp;Tip'd" alt="Add to&nbsp;Tip'd" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://twitter.com/home/?status=Check+out+Installing+Windows+7+@+http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html" rel="nofollow" title="Add to&nbsp;Twitter"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/twitter.png" title="Add to&nbsp;Twitter" alt="Add to&nbsp;Twitter" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://myweb2.search.yahoo.com/myresults/bookmarklet?u=http%3A%2F%2Fwww.briancantin.com%2F2009%2F08%2Finstalling-windows-7.html&amp;t=Installing+Windows+7" rel="nofollow" title="Add to&nbsp;Yahoo My Web"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/yahoo.png" title="Add to&nbsp;Yahoo My Web" alt="Add to&nbsp;Yahoo My Web" /></a>
<br />
</div>
</div>
<!-- Social Bookmarks END -->
]]></content:encoded>
			<wfw:commentRss>http://www.briancantin.com/2009/08/installing-windows-7.html/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social Viruses</title>
		<link>http://www.briancantin.com/2007/04/when-you-manage-group-of-pcs-in.html#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://www.briancantin.com/2007/04/when-you-manage-group-of-pcs-in.html#comments</comments>
		<pubDate>Thu, 19 Apr 2007 16:01:00 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[computers]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[Tutorial]]></category>
		<category><![CDATA[windows]]></category>

		<guid isPermaLink="false">http://www.briancantin.com/?p=199</guid>
		<description><![CDATA[Edit (April 30/07): This post has been generating a lot of traffic as the described worm virus spreads. For those looking for a solution, jump to here. When you manage a group of PCs in an Internet-connected network, one of the top concerns always ends up being security. This is no easy task, since there [...]]]></description>
			<content:encoded><![CDATA[<p><em><strong>Edit (April 30/07):</strong> This post has been generating a lot of traffic as the described worm virus spreads. For those looking for a solution, jump to <a href="#killit#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed">here</a>.</em></p>
<p><img src="http://briancantin.com/images/syringe.gif" alt="" align="left" />When you manage a group of PCs in an Internet-connected network, one of the top concerns always ends up being security. This is no easy task, since there is an enormous amount of effort in the underground community to create software that can defeat whatever software you&#8217;re using to keep it out.</p>
<p>We&#8217;ve all heard the stories of how hackers exploit holes in the Windows operating system, and Microsoft&#8217;s solution to this (with Vista) is to prompt the user for nearly everything &#8211; which brings me to today&#8217;s point. Even the best designed security system can (and likely will) fail at the user level.</p>
<p>There&#8217;s a virus worming itself around the Internet at the moment that exploits this relatively well. On an infected system it hijacks MSN Messenger, sending a message to all users on the contact list with rather innocent seeming text. It asks them if they are appearing in a particular picture on a website with a URL that seems to plausibly point to a social networking or photo hosting site. With the rising popularity of these kinds of sites (such as Facebook or MySpace) it&#8217;s almost forgivable to be duped by this. The particular message is &#8216;is that you on this photo <span style="color: #ccccff;">[url not included]</span> <img src='http://www.briancantin.com/wordpress/wp-includes/images/smilies/icon_surprised.gif' alt=':o' class='wp-smiley' /> &#8217;.</p>
<p>Of course, once the link is clicked and Internet Explorer loads the URL, an application is downloaded and executed on the victim&#8217;s system &#8211; instantly hooking itself into the operating system and loading a bundle of adware, virus and malware onto the PC. It then hijacks MSN on the new host PC and continues to spread in the same manner.<br />
If your Windows PC is up to date with service packs and updates, Explorer will prompt you, asking if you want to execute this application &#8211; clicking &#8216;no&#8217; leaves your PC unaffected.<br />
Clicking &#8216;yes&#8217; will run an application named &#8216;oo.exe&#8217; which will place itself in multiple locations on the hard-drive, as well as a file called &#8216;Net&#8217; that looks like an application installer.</p>
<p>For non-technical people, here&#8217;s where things get <em>really </em>ugly. Instantly the adware starts loading pop-ups on your screen, the malware attacks MSN and attaches itself into your OS, and finally a couple of viruses start stealing your personal information and trying to open a back door into the system to enable remote control of the PC. Other than the pop-ups, you&#8217;d have no way of knowing this was happening.</p>
<p>Some of the virus activity will be detected by Norton Antivirus (or other available product) and deleted, however the other components (particularly the hook into the OS) go <em>undetected</em>. The virus that gets deleted will invariably reloaded within a half-hour if you&#8217;re still connected online.<br />
The easy solution? <em>Immediately pull the plug on your Internet connection, back up your data to a CD, and perform a system restore before your PC joins the zombie army.</em></p>
<p>Anyone who has had to do this before knows it&#8217;s a huge pain to doing a Windows restore, re-install your applications and recover your data. Now, before I get into the nitty-gritty geek details of the more difficult solution, let me just make a little prediction &#8211; with the shift in security focus from software to user on Vista, we&#8217;re going to see a lot more of these evil programs faking their way through, using the user themselves as the weakest link.</p>
<p><span style="font-weight: bold;"><a name="#killit"></a></span></p>
<p>Ok, so you&#8217;ve got things to do and feel technically competent enough to take over where your security software failed. What follows is how I removed this particular threat from two PCs under my care. I make no guarantee that this will work for you, and cannot stress enough that you should make a backup of anything you don&#8217;t want to lose &#8211; one mistake and you could render your system unusable and be doing a system restore anyways!</p>
<p><span style="font-style: italic;">Step 1) Reduce the Threat</span></p>
<p>Go to the <span style="font-style: italic;">Add or Remove Programs</span> in the <span style="font-style: italic;">Control Panel</span> and uninstall Messenger. Next, you need to open the Task Manager (by pressing <span style="font-style: italic;">ctrl-alt-delete</span>) and kill all running processes related to MSN Messenger (generally <span style="font-style: italic;">&#8216;msnmsgr.exe&#8217;</span>). Follow this by opening your <span style="font-style: italic;">Program Files</span> folder and renaming all MSN Messenger related folders to something else. Since we can&#8217;t easily shutdown the virus on a live system (more on that in a minute) we need to do the next best thing and prevent it from being able to spread or reactivate itself further.</p>
<p><span style="font-style: italic;">Step 2) Track Down the Source</span></p>
<p>From the <span style="font-style: italic;">Internet Options</span> in the <span style="font-style: italic;">Control Panel,</span> you need to clear your temporary files.<br />
Next &#8211; you&#8217;re going to need is a copy of a program called &#8216;HijackThis!&#8217;. Scan your system &#8211; look for a strangely named .dll file in the <span style="font-style: italic;">c:\windows\system32\</span> directory that is listed as both a <span style="font-weight: bold;">BHO</span> (browser helper object) <span style="font-weight: bold;">and</span> further down as being part of &#8216;<span style="font-weight: bold;">Winlogon</span><span style="font-weight: bold;"> Notify:</span>&#8216;. If you&#8217;re not familiar with the <span style="font-style: italic;">system32</span> directory they will all look like strange names &#8211; make sure it appears in the two listed places above, on a normal system that would not be the case.</p>
<p>Write down the name of this file. These entries also gave me a clue as to how this threat operates.</p>
<p><span style="font-style: italic;">Step 3) Know Thine Enemy</span></p>
<p>By hooking into <span style="font-style: italic;">&#8216;</span><span style="font-style: italic;">winlogon</span><span style="font-style: italic;">.</span><span style="font-style: italic;">exe</span><span style="font-style: italic;">&#8216;</span>, the virulent .dll tricks Windows into protecting it from deletion &#8211; <em>even in safe mode</em>. This key component to the Windows operating system is even used in safe mode the same as normal. You cannot terminate the <span style="font-style: italic;">&#8216;</span><span style="font-style: italic;">winlogon</span><span style="font-style: italic;">.</span><span style="font-style: italic;">exe</span><span style="font-style: italic;">&#8216;</span> process without the system crashing or restarting, so Windows prevents you from doing this. Since you can&#8217;t terminate the process, you can&#8217;t delete the file while the system is running. Since you can&#8217;t delete it, it loads with the OS at startup no matter what you do.</p>
<p><span style="font-style: italic;">Step 4) Take a cue from the Daleks: EXTERMINATE!</span></p>
<p>Now, here&#8217;s where things get a little tricky &#8211; you need to restart the PC with a Windows XP install CD. If you&#8217;re running a brand name PC, you likely don&#8217;t have one, you&#8217;ll have a restore CD instead&#8230; This is not the same thing, and will be of no use for this purpose.<br />
<span style="font-style: italic;">Be very-very careful at this point &#8211; selecting an incorrect option could render your system unusable, or erase all of your data!</span><br />
Make sure you&#8217;re booting from the <span style="font-style: italic;">CD-ROM</span> or <span style="font-style: italic;">DVD-ROM</span>, not your <span style="font-style: italic;">hard-disc. </span>Once everything is loaded you&#8217;ll be on a blue screen with three options &#8211; we want the second one, the <span style="font-style: italic;">Recovery Console</span>. This will ask you which Windows installation you want to work with &#8211; in most cases there is just one, and you&#8217;ll enter 1, followed by your Administrator password when prompted.</p>
<p>This brings us to a command line reminiscent of DOS. Many old DOS commands work and will be used. First off, you need to type &#8216;cd system32&#8242;. Remember that file name we wrote down from &#8216;<a href="http://www.merijn.org/">HijackThis!</a>&#8216; &#8230; type &#8216;del {filename.dll}&#8217;. That effectively kills the virus&#8217; OS hook. Type &#8216;exit&#8217; and reboot normally.</p>
<p><span style="font-style: italic;">Step 5) Cross Your Fingers</span></p>
<p>After you logon, it might appear to take a little longer than usual &#8211; this is OK, Windows is looking for the file we deleted and happily cannot find it.</p>
<p><span style="font-style: italic;">Step 6) Clean Up Afterwards</span></p>
<p>Now that we&#8217;re back up, run &#8216;HijackThis!&#8217; again, and click a check in the box beside the two entries from before. Click &#8216;fix&#8217; and when it&#8217;s done, run a scan again. If those two entries are gone, congratulations! Make sure your anti-virus is <span style="font-style: italic;">up-to-date</span> and run a <span style="font-style: italic;">full system scan</span>. If they didn&#8217;t go away, it&#8217;s likely you have either a different virus, or other issues as well.<br />
Running a complete spyware scan with one or many utilities available would likely be prudent at this point as well.</p>
<p>You&#8217;ll have to download and reinstall Messenger to be able to use it again. Although I&#8217;ve tried to be as basic and concise about these instructions, if you have doubts about any of these steps &#8211; just do the <span style="font-style: italic;">System Restore</span>.</p>
<p><span style="font-style: italic;">Step 6) Where To Go From Here</span></p>
<p>A few final technical notes &#8211; the virus generates several files in the <span style="font-style: italic;">system32</span> folder, which you&#8217;ll likely want to remove as well. Assuming you&#8217;re doing this right away after discovering the virus, sorting the files (in details view) by date should pop the recently created files to the top (or bottom) &#8211; check each one&#8217;s properties &#8211; if it doesn&#8217;t say it was created by Microsoft and was made on the same day or after you got the infection, you can (probably) delete it. You will also want to do a search for &#8216;oo.exe&#8217; &#8211; open the folder each occurrence appears in and delete it as well as the Net application.</p>
<p><span style="font-style: italic;">Did this help? I&#8217;ve recently edited the solution for clarity. Please leave a comment.</span></p>
<!-- Social Bookmarks BEGIN -->
<div class="social_bookmark">
<a><strong><em>Bookmark It</em></strong></a>
<br />
<div class="d">
<br />
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://buzz.yahoo.com/submit?submitUrl=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html&amp;submitHeadline=Social+Viruses&amp;submitSummary=" rel="nofollow" title="Add to&nbsp;Buzz"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/buzz.png" title="Add to&nbsp;Buzz" alt="Add to&nbsp;Buzz" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://del.icio.us/post?url=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html&amp;title=Social+Viruses" rel="nofollow" title="Add to&nbsp;Del.icio.us"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/delicious.png" title="Add to&nbsp;Del.icio.us" alt="Add to&nbsp;Del.icio.us" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html&amp;title=Social+Viruses" rel="nofollow" title="Add to&nbsp;digg"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/digg.png" title="Add to&nbsp;digg" alt="Add to&nbsp;digg" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.facebook.com/sharer.php?u=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html" rel="nofollow" title="Add to&nbsp;Facebook"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/facebook.png" title="Add to&nbsp;Facebook" alt="Add to&nbsp;Facebook" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.google.com/bookmarks/mark?op=edit&amp;output=popup&amp;bkmk=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html&amp;title=Social+Viruses" rel="nofollow" title="Add to&nbsp;Google Bookmarks"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/google.png" title="Add to&nbsp;Google Bookmarks" alt="Add to&nbsp;Google Bookmarks" /></a>
<br />
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.mister-wong.com/index.php?action=addurl&amp;bm_url=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html&amp;bm_description=Social+Viruses" rel="nofollow" title="Add to&nbsp;Mister Wong"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/misterwong.png" title="Add to&nbsp;Mister Wong" alt="Add to&nbsp;Mister Wong" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.netscape.com/submit/?U=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html&amp;T=Social+Viruses" rel="nofollow" title="Add to&nbsp;Netscape"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/netscape.png" title="Add to&nbsp;Netscape" alt="Add to&nbsp;Netscape" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://reddit.com/submit?url=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html&amp;title=Social+Viruses" rel="nofollow" title="Add to&nbsp;reddit"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/reddit.png" title="Add to&nbsp;reddit" alt="Add to&nbsp;reddit" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html&amp;title=Social+Viruses" rel="nofollow" title="Add to&nbsp;Stumble Upon"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/stumbleupon.png" title="Add to&nbsp;Stumble Upon" alt="Add to&nbsp;Stumble Upon" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://www.technorati.com/faves?add=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html" rel="nofollow" title="Add to&nbsp;Technorati"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/technorati.png" title="Add to&nbsp;Technorati" alt="Add to&nbsp;Technorati" /></a>
<br />
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://tipd.com/submit.php?url=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html" rel="nofollow" title="Add to&nbsp;Tip'd"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/tipd.png" title="Add to&nbsp;Tip'd" alt="Add to&nbsp;Tip'd" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://twitter.com/home/?status=Check+out+Social+Viruses+@+http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html" rel="nofollow" title="Add to&nbsp;Twitter"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/twitter.png" title="Add to&nbsp;Twitter" alt="Add to&nbsp;Twitter" /></a>
<a onclick="window.open(this.href, '_blank', 'scrollbars=yes,menubar=no,height=600,width=750,resizable=yes,toolbar=no,location=no,status=no'); return false;" href="http://myweb2.search.yahoo.com/myresults/bookmarklet?u=http%3A%2F%2Fwww.briancantin.com%2F2007%2F04%2Fwhen-you-manage-group-of-pcs-in.html&amp;t=Social+Viruses" rel="nofollow" title="Add to&nbsp;Yahoo My Web"><img class="social_img" src="http://www.briancantin.com/wordpress/wp-content/plugins/social-bookmarks/images/yahoo.png" title="Add to&nbsp;Yahoo My Web" alt="Add to&nbsp;Yahoo My Web" /></a>
<br />
</div>
</div>
<!-- Social Bookmarks END -->
]]></content:encoded>
			<wfw:commentRss>http://www.briancantin.com/2007/04/when-you-manage-group-of-pcs-in.html/feed</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
	</channel>
</rss>
